Harrow Minicab Privacy Policy
Effective Date: November 3, 2024
Introduction
Harrow Minicab (“we,” “us,” or “our”) takes your privacy seriously and is committed to protecting the confidentiality and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and store your personal information when you use our services or visit our website (https://www.harrowminicab.co.uk/).
Information We Collect
We collect personal information from you in several ways, including:
- Directly from you: This includes information you provide when booking a taxi, signing up for marketing communications, or contacting us through our website or phone. Examples of information we collect may include your name, contact information, pickup and drop-off locations, payment details, and any special requests.
- Indirectly from you: We may collect information about your device, such as your IP address and browser type, when you visit our website. We may also collect information about your use of our services, such as your booking history and location data.
- From Third Parties: We may collect information about you from third parties, such as credit reference agencies, to verify your identity or for fraud prevention purposes. We will only collect this information with your consent or as permitted by law.
How We Use Your Information
We use your personal information for the following purposes:
- To provide and improve our taxi services.
- To process your booking requests and payments.
- To send you booking confirmations and updates.
- To communicate with you about your bookings and account.
- To send you marketing communications (with your consent).
- To analyze how you use our services to improve them.
- To comply with legal and regulatory requirements.
Data Security
We employ a variety of technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. This includes secure servers, firewalls, encryption, and data access controls. However, no website or internet transmission is completely secure, so we cannot guarantee the absolute security of your information.
Your Rights
You have certain rights regarding your personal information, including:
- The right to access your personal information.
- The right to rectify any inaccuracies in your personal information.
- The right to object to the processing of your personal information.
- The right to erasure of your personal information (in certain circumstances).
- The right to restrict the processing of your personal information.
- The right to data portability.
If you wish to exercise any of these rights, please contact us using the information below.
Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy and to comply with legal and regulatory requirements.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any changes by posting the updated Privacy Policy on our website.
Contact Us
If you have any questions about this Privacy Policy or our handling of your personal information, please contact us at:
Harrow Minicab Data Privacy Officer.
- West House Lodge West End Lane Pinner HA5 1AE
- booking@harrowminicab.co.uk